Free shipping on all orders over $75

FAQs

Delivery

How long will it take before I receive my order?

Delivery normally occurs within 2-8 business days. We ship all orders on the next business day (typically from Massachusetts), and when possible we ship on the same day. USPS usually takes between 1-6 business days in transit.

Which Couriers do you use?

US Postal Service (USPS) is our primary courier partner. However, when the package is expedited we use UPS or FedEx.

I bought multiple items, will they be shipped together?

Wherever possible we’ll ship your items together. However, there are times that we need to ship from two different locations and you will receive the packages separately.

How much does shipping cost?

During several times a year there will be a promotion on the homepage in the top banner indicating what total order size is needed for free shipping. Shipping currently costs $4.99 for all other domestic orders. 

Do you deliver internationally?

Yes, please note that all international packages will ship via USPS First Class International. Shipping charges are calculated at checkout and are not eligible for shipping promotions.

How do I purchase 1 replacement boot?

If you need to order just one replacement dog boot for your furry friend, you can purchase here.

Returns

Returns policy

My Busy Dog is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 30 days of the ship date. No questions asked and no restocking fees!

Email info@mybusydog.com to let us know to expect your return (include your name, your order date, email address). If the item is damaged in shipping we will pay for the return shipping. In all other cases, the buyer is responsible for return shipping and may ship back the product using their carrier of choice.

Returned items must be unused, free of any dog fur, and in the condition you received them. Your refund (excluding shipping charge) will be processed and applied to your credit card or original method of payment within 3 business days after receiving the returned items.

Exchange policy

My Busy Dog is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may exchange your purchase within 30 days of the ship date. No questions asked and no restocking fees!

Email info@mybusydog.com to let us know to expect your exchange (include your name, your order date, email address). The buyer is responsible for shipping back to us and may ship back the product using their carrier of choice. The new exchanged item shipping will be covered by us (excluding international orders where the buyer is responsible for shipping).

Returned items must be unused, free of any dog fur, and in the condition you received them. Your exchange will be processed within 3 business days after receiving the returned items.

Care

How do you recommend washing your products?

We recommend fastening any velcro or clips and hand washing with a mild non-irritating detergent (make sure your pup isn't allergic to it) or dog shampoo if necessary. Then open up the velcro or clips to air dry.

Payments

What payment methods do you accept?

We accept payments with any major credit card, PayPal, and Amazon Pay. All prices displayed are in US dollars.

Are my credit card details saved for next time?

No. We have no access to your bank details and we do not store your credit card details.

Safety And Security

How do I know my transactions are secure?

We understand that trust, safety and security are extremely important with all online shopping experiences. That’s why when you purchase from My Busy Dog the details of your transaction are passed through a secure server that uses the strongest level of encryption we can offer (up to 256-bit SSL). Our SSL certificate is provided in partnership with GeoTrust.

Contacting Us

How do I get in touch?

Contact us using our website contact form, e-mail: info@mybusydog.com, or call us during our business hours (Monday to Friday from 9am to 4pm) at (888) 311-8301.

Other ways to stay in touch

Show off your pawsome dog on social media #MyBusyDog as we love meeting the newest members of the My Busy Dog Pack!